UTILITIES
We will provide the necessary infrastructure - from transport systems to electricity grids and water pipelines - to support a thriving community
Infrastructure
In 2017, Utilities and Public Works combined to form the Department of Infrastructure. Read more about the impact this team is having on the City of Hamilton.
Emphasize reliability
Proactively invest in infrastructure: Repair, overhaul, and modernize aging assets
Build and enhance redundancy of critical systems
Improve operational readiness
Emphasize affordability
Maintain rates lower than the national average while competing locally
Practice prudent financial management
Evaluate and implement new technology and process improvements
Focus on residents and customers
Maniacally focus on the customer experience
Improve communications
Improve satisfaction ratings
Encourage economic development
Leverage services and develop economic incentives that attract business to reduce unemployment, achieve economic stability, and increase the standard of living for all citizens
Concentrate on retaining and expanding local businesses
Promote sustainability
Incorporate design, construction, and operational practices that encourage the social, economic, ecological processes required to maintain human equity, diversify and functionality of natural systems
We will be an organization of engaged leaders with a strong sense of collective purpose and pride, committed to excellence
Strive for operational excellence
Increase efficiency, get the most out of existing resources
Mitigate risk
Maximize value creation
Use best-practice project planning, design-to-cost, and lean construction methods
